Refund policy
REQUEST A RETURN OR CANCELLATION THROUGH YOUR BATANA BABES CUSTOMER ACCOUNT
RETURNS, REFUNDS & CANCELLATION POLICY
Last updated: 9 July 2026
At Batana Babes Europe, we want you to love your products and your experience with us.
Due to the personal-use nature of cosmetics, skincare, haircare, oils and body products, certain hygiene and product-safety restrictions apply to returns. Nothing in this policy limits or excludes your statutory consumer rights under applicable law.
1. YOUR 14-DAY RIGHT TO WITHDRAW
If you purchase from us online, you may have the legal right to withdraw from your purchase within 14 days without giving a reason.
The 14-day withdrawal period begins on the day you, or a third party nominated by you other than the carrier, physically receive the goods.
Where multiple items from the same order are delivered separately, the withdrawal period begins on the day the last item in the order is delivered.
To exercise your right to withdraw, you must inform us of your decision before the 14-day withdrawal period expires.
You can submit a return or cancellation request through your Batana Babes customer account, where available, or contact us at:
You do not need to provide a reason for exercising a valid statutory right of withdrawal.
After informing us that you wish to withdraw, you must send the eligible goods back without undue delay and no later than 14 days from the date you informed us of your decision.
2. COSMETICS, HYGIENE SEALS AND OPENED PRODUCTS
For health protection and hygiene reasons, sealed products that are not suitable for return once unsealed may be excluded from the right of withdrawal after the customer has opened or removed the product's protective seal following delivery.
This may apply to Batana Babes cosmetics and personal-care products, including, where applicable:
Skincare products.
Face and body creams.
Serums.
Face and body oils.
Hair oils and hair treatments.
Hair masks.
Lip products.
Scrubs and exfoliants.
Bath and body products.
Massage products.
Bare Batana and other personal-use cosmetic oils.
A protective or hygiene seal may include a foil membrane, tamper-evident seal, shrink band, protective inner seal, hygiene sticker or another protective closure intended to show that the product has not been opened after delivery.
Where a product is sealed for health protection or hygiene reasons and is not suitable for return once unsealed, removing or breaking that seal after delivery may result in the loss of the right to return the product for a change of mind.
Opening the external delivery parcel or shipping box does not, by itself, remove your right of withdrawal.
Opening external presentation packaging will also not automatically remove your right of withdrawal where the individual product remains properly sealed and otherwise eligible for return.
This hygiene exception does not affect your statutory rights if a product is faulty, damaged, unsafe, incorrectly supplied or not as described.
3. RETURN CONDITION
For a change-of-mind return, eligible products should be returned in the condition in which they were received and, where applicable, with:
The product unopened and unused.
The original product seal intact.
The product packaging included.
Any accessories or components supplied with the product included.
Any promotional product forming part of a conditional offer or bundle included, where required to reverse the full promotion.
Customers may inspect goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.
Where handling goes beyond what is reasonably necessary and causes a reduction in the value of an eligible returned product, we may make an appropriate deduction from the refund to reflect the diminished value, where permitted by law.
Batana Babes Europe does not charge a standard restocking fee.
4. HOW TO REQUEST A RETURN
Before returning a product, please submit a return request through your Batana Babes customer account, where available, or email:
Please include:
Your full name.
Your order number.
The product or products concerned.
Whether you are requesting a return due to a change of mind or because there is a problem with the product.
For damaged, leaking, faulty or incorrect products, please provide a brief description of the issue.
Photographs of the product, protective seal and delivery packaging may help us investigate damaged or faulty orders more quickly.
We will provide the applicable return instructions and return address.
Please do not send a return to a manufacturer, supplier or any address shown on a product solely as a manufacturing address unless we have specifically instructed you to do so.
Unauthorised or unidentified returns may take longer to identify and process. This does not affect any statutory right you may have.
5. CHANGE-OF-MIND RETURN SHIPPING
For an eligible change-of-mind return, the customer is responsible for the direct cost of returning the goods to Batana Babes Europe.
We do not provide free return shipping for change-of-mind returns unless we expressly agree otherwise.
We strongly recommend using a tracked postal or courier service and keeping your proof of postage until your return and refund have been completed.
Batana Babes Europe is not responsible for selecting the customer's return carrier.
This section does not apply where goods are faulty, damaged, incorrectly supplied or otherwise fail to conform with applicable consumer law.
6. FAULTY, DAMAGED, LEAKING OR INCORRECT PRODUCTS
Please contact us as soon as possible if your order arrives:
Damaged.
Broken.
Leaking.
With a compromised or broken protective seal.
With the wrong product.
Missing an item.
Faulty.
Unsafe.
Materially different from the product ordered or described.
Email:
Please include your order number and a description of the problem.
Where possible, we may ask you to provide photographs of the product and delivery packaging so that we can investigate the issue with our fulfilment, manufacturing or delivery partners.
We ask customers to report visible transit damage as soon as reasonably possible and preferably within 48 hours of delivery. This requested reporting timeframe is intended to help us investigate carrier damage and does not reduce or replace your statutory consumer rights.
Where goods are faulty or otherwise do not conform with applicable consumer law, you may be entitled to a refund, replacement, repair or price reduction depending on the circumstances and applicable law.
Where applicable under Irish consumer law, a consumer who validly terminates a purchase because of a fault identified and reported within the applicable initial 30-day period may be entitled to a full refund upon return of the goods.
Batana Babes Europe will bear the reasonable cost of returning goods where we are legally responsible for the return because the goods are faulty or non-conforming.
We will not require you to deal directly with our manufacturer in order to exercise your statutory rights against Batana Babes Europe as the seller.
7. NATURAL PRODUCT CHARACTERISTICS AND BARE BATANA
Batana Babes products may contain natural or naturally derived ingredients.
Natural products may show reasonable variations in appearance, aroma, colour or texture between batches.
Bare Batana is an unrefined Batana oil product whose physical texture may respond to environmental temperature.
Bare Batana may soften, melt or become more solid depending on temperature.
A temperature-related change in physical texture alone does not necessarily mean that the product is damaged or defective.
If Bare Batana melts, allowing the product to return to an appropriate room temperature may cause the texture to change again.
However, if a product arrives leaking, with damaged packaging, with a compromised seal, contaminated, with an abnormal condition that causes concern, or otherwise appears faulty or unsafe, please stop using the product and contact us immediately at:
We will assess the issue in accordance with your statutory rights and this policy.
8. SKIN SENSITIVITY AND INDIVIDUAL REACTIONS
Cosmetic products and natural ingredients may not be suitable for every individual.
Customers should follow the instructions, warnings and patch-test recommendations supplied with the relevant product.
If irritation or sensitivity occurs, discontinue use and follow the instructions provided with the product.
An individual sensitivity, intolerance or allergic response does not automatically mean that a product is legally faulty.
However, this does not affect your statutory rights where a product is unsafe, defective, contaminated, incorrectly labelled, incorrectly supplied or otherwise does not conform with applicable consumer law.
If you believe there may be a safety or quality issue with a Batana Babes product, please discontinue use and contact us at:
Please retain the product, packaging and batch information while we investigate the matter.
9. REFUNDS
Once a return is received, we will inspect and process it.
Where you validly exercise your statutory right of withdrawal, refunds will be made without undue delay and within the timeframe required by applicable law.
We may withhold reimbursement until we have received the goods back or until you provide evidence that you have sent the goods back, whichever occurs first, where permitted by law.
Refunds will normally be made to the original payment method used for the purchase unless otherwise expressly agreed.
You will not be charged a refund processing fee by Batana Babes Europe for exercising a statutory right.
Where required by applicable law, eligible standard outbound delivery costs will also be refunded.
We are not required to refund additional delivery costs resulting from your choice of a more expensive delivery method where you expressly selected a delivery service other than the least expensive standard delivery option offered by us.
The time taken for a completed refund to appear in your account may depend on your bank, card provider or payment provider.
10. PARTIAL RETURNS, SETS, BUNDLES AND PROMOTIONAL OFFERS
Products purchased as part of a set, kit, bundle, multi-buy or conditional promotional offer may be subject to recalculation if only part of the order is returned.
Where a discount was conditional on purchasing or keeping a specified number or combination of products, the value of the retained products and the applicable refund may be recalculated to reflect the promotion's terms, where permitted by law.
Where a gift or promotional item was supplied only because a qualifying purchase was made, we may request that the promotional item also be returned if the qualifying purchase is fully withdrawn.
This section does not limit your statutory consumer rights.
11. CANCELLATIONS BEFORE DISPATCH
You may request cancellation of an order before it has been fulfilled or dispatched.
Cancellation requests can be submitted through your customer account, where available, or by emailing:
Please include your order number.
We process orders as quickly as possible. If an order has already been fulfilled or dispatched before the cancellation request is processed, we may be unable to stop the shipment.
Where the order has already been dispatched, your applicable right of withdrawal and return rights will continue to apply in accordance with this policy and applicable law.
12. REFUSED OR UNCOLLECTED DELIVERIES
Refusing delivery or failing to collect a parcel does not necessarily constitute a clear notice of withdrawal from the purchase.
If you wish to exercise your right to withdraw, please clearly inform Batana Babes Europe through your customer account, where available, or by email at:
If a parcel is returned to us because of an incorrect or incomplete delivery address provided by the customer, refusal of delivery or failure to collect the parcel, we will review the order once the parcel is returned.
Any refund or reshipment will be handled in accordance with applicable consumer law and the circumstances of the order.
Additional delivery or return costs caused by an incorrect address or a requested reshipment may be payable by the customer where permitted by law.
13. PRODUCTS PURCHASED FROM THIRD-PARTY RETAILERS
This policy applies to products purchased directly from the official Batana Babes online store operated by Batana Babes Europe.
If you purchased a Batana Babes product from an authorised retailer, salon, spa, distributor or other third-party seller, your sales contract is with that seller.
Please contact the retailer from whom you purchased the product regarding the return or refund.
This does not affect any separate legal rights or remedies that may apply.
14. ABUSE, FRAUD AND RETURN MISUSE
Batana Babes Europe reserves the right to investigate suspected return fraud, false damage claims, product substitution or misuse of the returns process.
We may refuse a non-statutory return where there is reasonable evidence of fraud or abuse.
Nothing in this section permits Batana Babes Europe to refuse or restrict a customer's mandatory statutory consumer rights.
15. YOUR STATUTORY RIGHTS
Nothing in this Returns, Refunds & Cancellation Policy is intended to exclude, restrict or replace any mandatory rights available to consumers under Irish law, European Union consumer law or other applicable mandatory consumer protection legislation.
Where this policy conflicts with a mandatory legal right that applies to you, the mandatory legal right will prevail.
16. CONTACT US
For returns, refunds, cancellations or product concerns, contact:
Batana Babes Europe
Garden House
Lough Fea
Carrickmacross
Co. Monaghan
Ireland, A81K242
Email: vip@batanababes.eu
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from your purchase. You may also contact us by email or use our online return or cancellation request system, where available.
To:
Batana Babes Europe
Garden House
Lough Fea
Carrickmacross
Co. Monaghan
Ireland, A81K242
Email: vip@batanababes.eu
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order number:
Ordered on:
Received on:
Name of consumer:
Address of consumer:
Email address:
Signature of consumer, only if this form is submitted on paper:
Date: