Shipping policy
SHIPPING POLICY
Last updated: 9 July 2026
This Shipping Policy applies to orders placed directly through the official Batana Babes Europe online store.
ORDER PROCESSING
We aim to prepare and dispatch orders as quickly as reasonably possible.
Unless otherwise stated on the product page, orders are generally processed during business days.
Business days exclude Saturdays, Sundays and public holidays in Ireland.
High-volume launches, promotional periods and exceptional stock demand may result in additional processing time.
Where a material delay affects your order, we may contact you using the contact details supplied with your order.
SHIPPING DESTINATIONS
Available shipping destinations are determined by the delivery options currently offered by Batana Babes Europe.
Enter your delivery address at checkout to confirm whether shipping is currently available to your location.
The availability of a country or region at checkout does not mean that every product can necessarily be shipped to that destination where a legal, regulatory, carrier or transport restriction applies.
SHIPPING COSTS
Shipping costs are calculated or displayed at checkout before you complete your purchase.
The amount charged may depend on the destination, parcel size, parcel weight, products ordered and delivery service selected.
Any applicable free-shipping promotion will be subject to the conditions communicated with that offer.
DELIVERY ESTIMATES
Any estimated delivery timeframe displayed at checkout, in an order confirmation or in a shipping notification is an estimate unless we have expressly agreed a specific binding delivery date.
Delivery time begins after the order has been processed and dispatched.
Delivery times may be affected by carrier operations, weather, public holidays, customs procedures or other circumstances outside our reasonable control.
Nothing in this policy limits mandatory delivery rights available to consumers under applicable law.
ORDER TRACKING
Where tracking is available for the selected delivery service, tracking information may be sent to the email address or contact method associated with your order.
Tracking updates are normally provided by the relevant delivery carrier.
There may be a delay between receiving a dispatch notification and the carrier's tracking system displaying the first scan.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please review your address carefully before completing checkout.
If you notice an address error before the order has been fulfilled or dispatched, contact us immediately at:
Include your order number and the correct delivery information.
We cannot guarantee that an address can be changed after an order has entered fulfilment or has been dispatched.
Where a parcel is returned because of an incomplete or incorrect address supplied by the customer, additional delivery costs for reshipment may apply where permitted by law.
MISSED OR UNCOLLECTED DELIVERIES
Customers are responsible for monitoring carrier communications and collecting parcels from collection points where applicable.
If a parcel is returned to Batana Babes Europe because it was not collected, we will review the order when the parcel is returned to us.
Refusing or failing to collect a parcel does not necessarily constitute clear notice that you are exercising a legal right to withdraw from the purchase.
Where you wish to cancel or withdraw from an eligible order, please submit the applicable request through your Batana Babes customer account or contact us at:
Additional reshipping costs may apply where the customer requests that an uncollected parcel be sent again, where permitted by law.
DAMAGED OR LEAKING PARCELS
If your parcel arrives visibly damaged, broken or leaking, please photograph the parcel and product as soon as reasonably possible.
Where possible, photograph:
The external parcel.
The shipping label.
The internal packaging.
The affected product.
The product seal or closure.
Contact:
Please include your order number and a brief description of the issue.
We request that visible transit damage be reported as soon as reasonably possible and preferably within 48 hours so that we can investigate the delivery with the relevant carrier.
This requested reporting timeframe does not remove or reduce mandatory statutory consumer rights.
Please retain the affected product, product packaging, batch information and delivery packaging while the issue is being investigated.
BARE BATANA AND TEMPERATURE CHANGES DURING DELIVERY
Bare Batana is an unrefined Batana oil product whose physical consistency may naturally respond to environmental temperature.
During transport, the product may soften, melt or become more solid depending on weather and temperature conditions.
A temperature-related change in physical texture alone does not necessarily mean that the product is damaged or defective.
If the product arrives leaking, with damaged packaging, with a compromised protective seal, contaminated or otherwise appears unsafe or faulty, please discontinue use and contact us immediately.
INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES
Orders delivered within the European Union from Ireland generally move within the EU market without ordinary import customs formalities for the consumer.
For orders delivered outside the European Union, customs procedures, import duties, taxes or other local charges may apply.
Where such charges are not collected by Batana Babes Europe at checkout, they may be assessed by the destination country's authorities, customs authority or delivery provider.
Customers are responsible for charges imposed by the destination country where legally applicable and not collected by Batana Babes Europe at checkout.
Customs procedures may affect delivery times.
Batana Babes Europe cannot control processing times imposed by foreign customs authorities.
DELIVERY RESTRICTIONS
Certain destinations or delivery services may be unavailable because of carrier restrictions, regulatory requirements, transport limitations or circumstances outside our reasonable control.
We reserve the right to cancel and refund an order where we discover after purchase that we cannot lawfully or reasonably ship the order to the delivery destination.
LOST PARCELS
If tracking indicates an unusual delay or you reasonably believe that your parcel has been lost, contact:
Please include your order number.
We may investigate the shipment with the relevant delivery carrier.
Please do not submit duplicate claims simultaneously through multiple contact channels, as this may delay investigation.
Your statutory consumer rights are not affected by a carrier investigation.
RETURNS
This Shipping Policy does not replace our Returns, Refunds & Cancellation Policy.
For information about change-of-mind returns, faulty goods, return shipping costs and cancellations, please review our Returns, Refunds & Cancellation Policy.
CONTACT US
For shipping questions, contact:
Batana Babes Europe
Garden House
Lough Fea
Carrickmacross
Co. Monaghan
Ireland
A81K242
Email: vip@batanababes.eu
Telephone: +353 87 037 2858